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Online Services

Online Services New Access available 

This practice plans to offer the facility for our patients to view online, export or print detailed coded information and or full clinical summary held in their own records from the 1st April.

To register for online service we require you to visit your surgery with photographic ID and proof of address

The practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online,view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between practice and individual patient

Here is a link to the application form for GP Access and here is a link to some information about the service from YMG.

We have a link here for some Useful FAQs about Systmonline

You can also download an app for Systmonline for Apple and Android

Please also note that:

  • The site shown as "York Medical Group" is our surgery at Acomb, 199 Acomb Road, York, YO24 4HD
  • At present, the online booking system does not show the job title of the the members of our clinical team. Therefore, you need to be sure that you are booking an appointment with the right person. We do not have control of the online booking/repeat prescription ordering service, as it is a separate web site which integrates with our clinical system, but have asked if it can be amended.
  • We apologise for any confusion, and hope that the SystmOne website can be amended soon
  • Only students are allowed to use our York St John University site, so please be aware when booking an appointment online.

    • Managing Appointments with SystmOnline

      Managing Appointments with SystmOnline

      You will be able to see up to five past appointments and all future appointments. You will also be able to book and cancel appointments.Your practice may limit the number of future appointments that you can have at any one time. If you have already reached this limit and would like to book another appointment, you should contact your practice by telephone or in person.

      Booking an Appointment

      Providing you have not already reached your practice's limit for the number of future appointments, you can book an appointment using this service.

      Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar.

      The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.

      Your practice may have decided to allow you to book more than two weeks in advance. If they have, a drop-down list will be available for you to select dates further in the future. Select an option from the list and click Show.

      Click View Available Appts at the end of the row for the session you require.

      A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. The most useful columns for you are 'Start Time' and 'End Time'.

      Click Book at the end of the row for the appointment you require.

      Check the details of the appointment, including the full address - if your practice operates from more than one site, check that this is where you want to go. If appropriate, enter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff to prepare for your appointment. Bear in mind, however, that any information you enter may be visible to all practice staff and not just to the clinician you are going to see.

      To continue without booking the appointment, click Cancel.

      To confirm the appointment, click Book Appointment. The appointment is confirmed.

      To print the details, click Print. Otherwise, click Back or any other menu option.

      Cancelling an Appointment

      To cancel an appointment:

      1. Go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment.
      2. Check the appointment details and click Cancel this appointment.
      3. To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.
    • Managing Prescriptions with SystmOnline

      Managing Prescriptions with SystmOnline

      For certain drugs, you can request a new prescription.

      Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

      All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

      To request a repeat prescription

      1. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
      2. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2pm).
      3. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.
    • Changing your Contact Details

      Changing your Contact Details

      To change your address, telephone number(s) or email address:

      1. Click the Change Contact Details link on the Home page.
      2. Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.

      Note: If you are happy for your practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

      SystmOnline Information

      You can book appointments online here.

      On EMIS Access (our previous clinical system), patients would log in with their Access ID, practice ID and password.

      On SystmOnline (our new clinical system), patients log in with a username and password. The SystmOnline username will be "Access ID_Practice ID". The password remains the same, although any registration with a password less than eight characters long will not function.

      For example, Brian Jones is a patient at York Medical Group and had an EMIS log on made up of the following elements:

      • Access ID: 1234
      • Practice ID: 778
      • Password: 2opensesame!

       

      On SystmOne, his logon details would be:

      • Username: Andysmith140382 (name and date of birth)
      • Password: 2opensesame!
    • Changing/Resetting Your Password

      Changing/Resetting Your Password

      You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.

      If you need to change your password at any other time:

      • Click the Online Account Management link on the Home page.
      • Click the Change Password link on the Online Account Management page.
      • Type in the current password.
      • Type in the new password.
      • Re-type the new password.
      • Click Submit. You are advised to memorise the new password. Do not write it down or disclose it to anyone else.
      • Click Back to return to the Online Account Management page or Home on the blue menu bar to return to the home page.

      If you forget your password, you can reset it yourself, provided your healthcare organisation has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).

      To reset a forgotten password yourself:

      • Click the I've forgotten my password link on the Login page.
      • Type in your username and email address on the Reset Password page.
      • Click Reset Password. You will receive an email containing a new password.
      • Use the new password to log in to SystmOnline. You will be prompted to change the password to one of your own choice as soon as you log in. The password must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.

      If you do not have an email address that has been verified, you will need to visit your healthcare service in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.

      If you enter your password incorrectly five times you will be unable to log on to SystmOnline and your account will be suspended. On SystmOnline you will get an error message stating that your username or password is incorrect. You will need to contact your surgery to re-enable your online account.