COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

It is since the beginning of the lockdown that I never called you. I was due for a review because I take sertraline for panic attacks and panic disorder and your receptionist told me that it was not urgent, I could have my prescription done without review. She does not know How I am dealing during this time, how I feel, If I am worsened ot better, nothing and she just tell me it is not urgent. I am just dealing with it by my self without any help. Today I called because I found out to be pregnant. I was told to call at the 8th week because of the covid to have a midwife appointment. First of all what do you mean for 8 weeks, from the last period, from the intercourse...second I told her that last time, three years ago I had a spontaneous miscarriage, that I take sertraline for panic attacks and I am about 40 years old...she asked me my date of birth ( as first thing, without even saying hello)...so If was the case to have an early appointment with the midwife, considering my situation... as in the past the appointment was given before (Ihave a 6 years old daughter). She repeated that now things work like this without even considering my situation. I felt there was no humanity in these words. I did not feel treated like a person but just an object. About the safety of the certraline she told me to call 111 and ask them because you are in the easter break yet. I don't think this is a topic I should tackle with 111. And For the 8 weeks to wait due to covid I do not agree with your way to operate. You need to consider exceptions and moreover your practice does not deal with covid patients, in your registerd message you say not even call or come if you have covid symptoms! So I don't thing that you should postpone appointment with the midwife. When I told these things to your receptionist with an emotional tone she said that I was raising my voice, shouting. I told her I was not shouting and she hang up. AFter that I cried and I almost had a panic attack, I had to deal for two hours with panic symptoms. Is it right make a pregnant womant cry and almost have a panic attack? I understand that you are busy, overwhelmed by this period but I think you should treat patients with more humanity and consider case by case.
Bare minimum treatment - couple of years ago, had 3 appointments with tonsillitis and got told there was nothing they could do yet I ended up in A&E later that week with Quinsy, had to stay in hospital and went home with 3 different types of antibiotics. Now trying to get in contact to make a mental health appointment and can't even get through to anyone to be able to register online! Aware it is Easter holidays so the practise is closed but as there are students who remain in York for holidays, it would be much better to have at least a few nurses/receptionists in the practise over the holidays.
The reason I have given this rating is that for the last 2 days my mother has being unable to speak to a practitioner for a prescription for medication for a UTI. She was told on the first day after waiting 45 minutes that she is to ring back the next day at 10am. She did this on time 10am and joined the queue at number 21 to be told no appointments available and she could contact 111. She did this and after answering their many questions the advisor said unlike in the last they could not contact the surgery and there was nothing they could do apart from recommend to bring the surgery back. My Mother did and after again a lengthy wait was told there was nothing they could offer ???? I appreciate that things are very different at the current time but I do feel other ailments are being ignored when it left they could be as serious as Covid.
Difficult to get face to face appointments.
Friendly and helpful staff who always out me at ease
Haven't mich choice as you are the closest. Nearly impossible to book an appointment. Only thing that improved that was getting diabetes and being pregnant. Other than that you need to take a day off work just to keep ringing and you still mightn't get anywhere.
Because it is so difficult to get to see a doctor. When I’m ill I have to ring at a certain time and hope I get through. Then there are usually no appointments. Then I have to ring every half day. When I’m ill this is really difficult and I would much rather be able to email. The whole system seems to be stacked against the patient sometimes. I live alone and have no one to contact you for me.
Wait times to book appointments on the phone system are appalling
Queue time was ridiculous.. 4 people in the queue (including myself) and it took 50 minutes to speak to someone for my 4 year old. Why isn’t there an online system to speak to patients instead of waiting on the phone for almost an hour.
I am always able to get medical advice and appointments when I need them and I always find the practice staff very helpful.