If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
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Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

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What you had to tell us

We asked..."Can you tell us why you gave that response?"

I contacted you TWICE WITH A COMPLAINT - CHECK YOUR EMAILS. NOTHING HAS BEEN DONE AND I HAVE HAD NO RESPONSE WHATSOEVER Original email : I am a former patient of yours, I left and changed practice last year as I was wholly unsatisfied with the service. This is not why I contact you now. I am concerned for the welfare of my mother, ************. She is a long standing patient of yours who generally attends the Water Lane practice and has done since we moved to York in 1980. She has many health difficulties and in particular her breathlessness, which she’s had a few years now. My concern is that she is not being taken seriously enough. This condition is not only debilitating it is life-limiting. She is barely able to walk to the kitchen to make a drink, without the breathlessness taking over. With the pandemic she is also stuck in the house and chair bound with only my father (who has early onset dementia). She is a very proud and independent person who hates to be a burden or cause problems for others. But she is slowly sinking into low mood and depression due to the Covid restrictions and her breathlessness condition. The treatment and ongoing care she has received from yourselves and her consultant at ydh is quite simply unsatisfactory to the point of neglect. I know you cannot discuss patients conditions but this is MY mother, and she is suffering greatly. The outcome of many visits to a and e was always the same, referred to GP who messes or ‘tweaks’ with her medication or adds to it. The latest is the tablet that causes her to need the toilet urgently and frequently, and for someone with her breathlessness and mobility this is no easy feat. I want to know what you are able to do for her, how her condition can be further managed to ensure she has some quality of life left. It is getting very distressing for myself and my brother to witness but more importantly it is distressing for my mother. My mother is now in hospital AGAIN with no outlook for appropriate treatment for her breathlessness and neither **** nor yourselves seem to really be interested in her having any quality of life. I will be taking this further - as will my mother
The log-in system to access my file and order repeat prescriptions is the worst imaginable. I used to use it regularly. Since you changed it about six months ago I have been unable to access it. It has rejected me repeatedly although I did not change any of the settings which I had saved on my laptop. I got a new password today from you and that does not work. I tried several variations on my User name but made no difference. In asking for a new password it simply says refer to practice. It is totally unacceptable that the system is so poor. If I ran my business like this I would be bankrupt. I will be looking to register at another practice after this appalling experience.
The service and support that all the staff have given me has always been to a high standard. If I have a question they are able to either answer it or signpost me. They are always considerate respectful cheerful and helpful