COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Nice gps and reception staff when you speak to someone but the waiting to speak to reception is ridiculous. I understand covid makes it difficult however it shouldn't take half an hour to answer the phone
I am dismayed that since my GPs surgery became part of York Medical Group it is impossible to book an appointment with a specific GP. I have a long term health condition and there are 3 GPs that I have always found to be particularly helpful with it. For a long time I have found it impossible to get to speak to, let alone see, anyone of these. I never get to visit the same surgery twice, let alone see the same doctor. Seeing someone that is familiar and who you know from experience understands you and your condition is hugely important, but it just doesn't happen anymore. I'm afraid I have lost faith in York Medical Group, but with all surgeries in York part of big conglomerates, I guess the situation is the same everywhere. It must be difficult for the GPs too as they must seldom have any continuity of care and with the NHS moving more towards telephone appointments they are in effect working in a call centre. I'm sure that's not what they envisaged when they were doing all those years of training.
We have just been for a blood test for my 9 year old with Paula and Dawn at Acomb. I cannot praise them enough!! My daughter initially went for a test last Saturday and the nurse tried an adult needle and didn’t strap her arm or explain what she was doing. She was unable to get blood and Imogen was quite upset. However today Paula and Dawn were BRILLIANT! They put her at ease and used a much smaller needle and were able to get blood. They are a credit to your practice
Trying to get anyone to answer the telephone takes forever.