New Corona Virus/Covid19 Information

If anyone (including Children) develop a new fever or cough they should self isolate for 14 days. I.e. not leave the house.

Anyone who has had contact with a known case of coronavirus or has travelled to a category 1 country (which now includes Italy) should self isolate for 14 days.

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Your GP cannot test for COVID 19.

All GP surgeries have been instructed by NHSE to cancel all routine GP face to face appointments, all GP appointments are to be switched to telephone and only patients that really need to be seen after being assessed on the phone by a clinician will be.

Practices will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

HOW CAN YOU HELP KEEP GP PRACTICES OPEN?


1. Do not attend the practice if you have a fever or cough or have been in contact with someone with COVID 19 or travelled to a high-risk country even if you had a prior appointment booked for another reason.

2. If you are told to come to the surgery for an assessment listen carefully to instructions.  You may be asked to wait in your car until the clinician calls you in/ to wait in a different area.  This is to protect you and other patients.

3. DO NOT attend your GP surgery for any reason unless you have been advised to.

4. Register for the NHS app or another e-access tool to be able to book telephone consultations over the phone, request prescriptions and look at test results.

5. Do not call the GP surgery unless you need to. Surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first.

6. Register for electronic prescribing and inform your pharmacy that you wish to nominate them. You can then request prescriptions online and they are issued electronically to your chemist electronically avoiding your need to visit the surgery.

Your GP practice needs your help to ensure that they can protect patients and staff and to stay open at this difficult time.

Please remember that if you are unwell for other reasons eg chest pain / found a breast lump / other significant illnesses you should still ask for help!

This may be a worrying time and some may find they are struggling with their mental health. Please visit https://www.healthysurrey.org.uk  for the links to how to self refer for psychological therapies- these can be done online and over the phone too.

Lastly please look out for your vulnerable neighbours, family and friends. Please if you know you have a housebound neighbour, check they have enough food.

For most COVID 19 will be a mild illness. The purpose of trying to reduce the rate that people catch it by isolating those affected is to try to keep the NHS running to be able to care for those who are very sick.

Also please think of those in Hospitals:

1. DO NOT attend the Emergency Department unless it is an emergency.  They were struggling with workload before COVID 19! But conversely, if you have chest pain that persists or symptoms of a stroke (FAST) DO NOT DELAY. Call 999.

2. Please do not attend hospitals for visits or appointments or attend care homes if you have symptoms of a fever /cough  OR have been in contact with someone with COVID 19 in the last 14 days OR travelled in the last 14 days

If you want your health carers to be there when you need us we need your protection!