If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Your Health

In this section, we are hoping to encourage more self-care for minor ailments. It's important to know where is best to get the right treatment from the right service. There are also some conditions that can be treated by you at home if you click on the Minor Illness link we have a lot of useful information. We also have information on Long-term conditions, Pregnancy Care and other Health Promotion.

We have recently added a new section about Social Prescribing, Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services which might be run by the council or a local charity.

NHS 111 online service now available to Vale of York residents

Vale of York residents can now access the NHS 111 service online as well as over the phone if they need urgent healthcare or health advice. 

Residents can now receive medical help or advice from NHS 111 online using their smartphone, tablet, laptop or other digital devices.

As an alternative to calling 111, you can now visit to determine which service or treatment is most suitable for you. Like the phone service, it’s available 24 hours a day, 365 days a year, and is free to use.

Like you do when calling 111, you’ll answer a series of questions relating to your symptoms. Based on your answers, you will be directed to the most appropriate healthcare service in your area. You can also use NHS 111 online to get advice on self-care.

The service helps to direct patients to the right care, at the first attempt. The NHS 111 online service can be used to:

 Answer questions about symptoms

  • Discover where to get the most suitable care in your area
  • Get self-care advice
  • Recommend that you speak to a nurse, emergency dentist or GP
  • If necessary, advise you to call an ambulance directly

Dr Kevin Smith, NHS Vale of York Clinical Commissioning Group (CCG) Executive Director of Primary Care and Population Health, said: “The NHS 111 service plays a crucial role in helping people get the most appropriate care available in their area at the first time of asking, so it’s helpful that they can now access this information online as well as over the phone.

“You should use the NHS 111 service if you urgently need medical help or advice when it is not a life-threatening situation. The 999 number should be used if you have a medical emergency, such as breathing difficulties, chest pains or if you’ve been in a serious accident.

NHS Choices have a great Digital App Libary. There are lots of digital tools to help patients manage and improve their health. There are lots of Apps covering a large variety of health conditions including Asthma, Mental Health, Cancer, Diabetes, Pregnancy and more. Click here for more information. 

We have recently updated our Mental Health and Wellbeing section to include a lot more information about mental health and wellbeing services in York and online resources you can use. 

There is a new comprehensive website for self-help for MSK/Physio problems. These could be issues such as back, neck or shoulder pain. There is lots of advice on the page relating to MSK issues and you can now self-refer for the physio service too. Just follow the link here

Live Well York is a great website with lots of useful information for people in the area about health and well being, housing, carers, local activities and lots more. Please follow the link here.

Local Opticians now offer Minor Eye Condition Service, click here for a list of local opticians that have signed up to the service where Patient’s decide where they wish to go & call or show up at Opticians in store as a self-referral.

The York Sexual Health Service has a comprehensive website developed for both clinicians and patients. There is a self-care portal with details on self-swabs for STI screening (both Chlamydia testing for under 25s and quadruple testing for over 25s) follow the link here

Social care and support guide. If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support. 

Your pharmacy can often be a great place to start if you are feeling unwell. Lots of Pharmacies can offer many of the services a GPs can and you don't need to have an appointment. Pharmacists will have trained for 5 years and can offer expert advice. They can often help resolve an issue then and there without having to arrange an appointment. Also, they can offer medication without a prescription that can sometimes be cheaper than the cost of a prescription from a doctor. If they are unable to help you with an issue they can sometimes help liaise with your surgery to arrange an appointment as well. Below is a list of some of the minor ailments they can help you with.