" Trust our family to look after your family "


You can also book in person or use the Online Services, Click here form more information. If you are calling from a telephone box please say and we will ring you back. Please also tell us immediately if your call is an emergency

  • Patients with urgent problems will be seen as soon as possible.
  • If your condition is non-urgent, you can expect to see a GP within currently three working weeks, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions and you can expect to see one within two working weeks.
  • Consultations take place throughout the day. Normal surgery appointments are NOW every 14 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
  • Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
  • Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.

Appointment Punctuality

Please click here to read our Appointment punctuality(lateness) policy.

Appointment Booking from Tuesday 24th September 2019

To ensure you see the right clinician at the right time for your condition we are making some changes to our appointment system and our phone system. This project is called “Right First Time”.

We believe our patients generally know how quickly they need to be seen. From mid-September, our PCCs will ask you how quickly you feel you need to be seen along with some questions about your condition. The appointment choices will be:

  • Same Day Care
  • Care within 2-5 days (Soon)
  • Care after 5 days (Routine)

The information you give, along with our Care Navigation Framework will help our PCCs direct you to the most appropriate care.

York Medical Group’s new “Honest Day” pilot is now live. We have created a more manageable working day for our GPs which includes time for visiting, staff interruptions, refreshment and clinical admin as well as a manageable number of patient contacts. The previous GP working day was not sustainable, leading to high levels of GP sickness and resignations.
For this reason, please bear in mind that if you have a patient query, your GP may not be able to answer your query immediately. The Patient Care Co-Ordinators (PCCs) have allocated time each day when they can get advice from the GP and answer any queries.

Making Phone Bookings from Tuesday 24th September 2019

To ensure we can answer Same Day Care requests promptly and allow for the extra time taken for you to answer the PCCs questions we will need to separate Same Day Care calls from Routine Calls.

For Same Day Care Appointments:

We will have TWO sessions each working day (Mon-Fri) allocated especially for Same Day Care bookings.
Please ring between: 8:45 - 10:15 for morning bookings or 14:00 - 15:00 for afternoon bookings.

A Same Day Care Clinician will be with the PCCs taking your call. The PCC will liaise with the Same Day Care Clinician who will assess your case and give guidance for the most appropriate clinician for you to see. This twice a day, Same Day Care booking service, is available between these times only.

In an Emergency please ring 999 or 111

For Routine Appointments:

Please phone between: 8:00 - 8:45, 10:15 - 14:00, 15:00 - 18:00

For Queries:

For all non-appointment related queries please ring between:
9:00 - 11:00
13:00 - 17:30

Routine Appointments

The changes to our clinical team have enabled YMG to offer more routine appointments to our patients across all sites.  We have also been able to increase appointment times to 14 minutes to allow clinicians to provide the best care for our patients and complete any necessary admin work associated with your appointment.

 *Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*

Practice Nurses

Our practice nurses also hold regular surgeries with 15-minute appointments. Please note that not all the nurses can perform all tasks.

Cancellations & DNAs (Did Not Attend)

If you cannot attend an appointment for any reason please let us know in good time in order that we can give the slot to someone else. If you missed your appointment without letting us know, a DNA will go onto your record. If this happens a considerable amount of time you will be removed from a patient list and asked to register with another surgery. Missing appointments wastes a considerable amount of time for all staff and means that patients end up waiting longer than necessary. It also means that your appointment could have been given to another patient. We are a busy practice and appointments fill up quickly, so please show some consideration and inform us if you cannot make your appointment so we can give your slot to someone else.