Appointments
01904 439100
Please read our Appointment guide here
Ring the number listed above to book an appointment. You can contact any site to book appointments at any surgery. YSJ Surgery appointments are only for York St John Students
You can also book in person or use the Online Services, Click here form more information. If you are calling from a telephone box please say and we will ring you back. Please also tell us immediately if your call is an emergency
- Patients with urgent problems will be seen as soon as possible.
- If your condition is non-urgent, you can expect to see a GP within currently three working weeks, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions and you can expect to see one within two working weeks.
- Consultations take place throughout the day. Normal surgery appointments are NOW every 14 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
- Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
- Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.
Appointment Punctuality
Please click here to read our Appointment punctuality(lateness) policy.
Appointment booking times. Changes to the Phone System from Wednesday 21st October 2020
After considering patient feedback and in light of the current Covid environment the Practice has decided to simplify the current times for patients to call.
Currently, all appointments are initially by telephone and are booked on the day.
If you urgently need an appointment please call between 8:00am and 10:00am. From 10:00am – 6:00pm the phone lines will be open for all calls, for example nurse and GP appointments, both urgent and non-urgent, prescription requests and any queries.
All urgent appointments for the day will be made available for booking from 8:00am. From 10:00am all non-urgent appointments will be made available.
When all appointments are filled we will not be able to offer anything more on that day unless you feel you have a problem that really cannot wait until the following day. In this case call us as we have a handful of appointments reserved for this. When you call, our Site Leads will be able to advise if you fit the criteria for these appointments.
Please do feedback on the changes to the phone system so that we can monitor if the changes have improved the service.
In an Emergency please ring 999 or 111
For Queries:
For all non-appointment related queries please ring after 10:00am.
Routine Appointments
The changes to our clinical team have enabled YMG to offer more routine appointments to our patients across all sites. We have also been able to increase appointment times to 14 minutes to allow clinicians to provide the best care for our patients and complete any necessary admin work associated with your appointment.
*Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*
Practice Nurses
Our practice nurses also hold regular surgeries with 15-minute appointments. Please note that not all nurses can perform all tasks.
Cancellations & DNAs (Did Not Attend)
If you cannot attend an appointment for any reason please let us know in good time in order that we can give the slot to someone else. If you missed your appointment without letting us know, a DNA will go onto your record. If this happens a considerable amount of time you will be removed from a patient list and asked to register with another surgery. Missing appointments waste a considerable amount of time for all staff and means that patients end up waiting longer than necessary. It also means that your appointment could have been given to another patient. We are a busy practice and appointments fill up quickly, so please show some consideration and inform us if you cannot make your appointment so we can give your slot to someone else.
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