Appointments

01904 439100

You can also book in person or use the Online Services, Click here form more information. If you are calling from a telephone box please say and we will ring you back. Please also tell us immediately if your call is an emergency

• Patients with urgent problems will be seen as soon as possible.
• If your condition is non-urgent, you can expect to see a GP within currently three working weeks, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions and you can expect to see one within two working weeks.
• Consultations take place throughout the day. Normal surgery appointments are NOW every 15 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
• Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
• Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.

IMPORTANT CHANGES FROM 5th March 2018

Routine Appointments

The changes to our clinical team has enabled YMG to offer more routine appointments to our patients across all sites.  We have also been able to increase appointment times to 15 minutes to allow clinicians to provide best care for our patients and complete any necessary admin work associated with your appointment.

Urgent Care Clinic

York Medical Group has launched it's Urgent Care Clinic - our new service offering on the day treatment.

This service is available for all our patients registered at any site.

We have grouped our sites into axes:  

• Acomb and Woodthorpe are the Acomb Axis.
• Water Lane, 32 Clifton and Tower Court are the Clifton Axis.
• Monkgate and York St John are the Monkgate Axis.

How it works:

• Phone or call in one of our sites from 8:00 on any working day, Monday to Friday. The earlier you contact us the better we will be able to place you in the right appointment. Appointments will run from 08:30 to 18:00.
• Briefly explain your symptoms to your Patient Care Co-Ordinator. The PCCs are fully trained to signpost you to the appropriate service or clinican.
• Your Patient Care Co-Ordinator will take some details and book an appointment face to face with the Urgent Care Team, or will arrange a telephone consultation, skilfully signposting you to the most appropriate appointment for you.
• If a telephone appointment has been offered to you, a telephone clinician will phone you during the morning on your chosen contact number.
• If a face to face appointment is offered to you, you will be given an appointment time at one of our Urgent Care Clinic sites. (The Urgent Care Centre may not always be based at your usual surgery but will usually be available on your axis. For example you may be a Water Lane patient but the nurse or doctor may be working from Tower court that day.)

 Please be assured, if you feel your problem is urgent, we will always arrange for you to receive advice from a clinician on the same day.

IMPORTANT CHANGES FROM 5th March 2018

Urgent Care Team

The Urgent Care Clinics will now be based at Water Lane, Monkgate, Tower Court and Acomb/Woodthorpe. 

Water Lane will house our main Urgent Care Team where there will be a full team of Clinicians to look after your Urgent needs. The team will be able to offer you direct access to routine tests, such as blood tests, ECGs and further specialist help if required, such as back, neck and shoulder pain problems.

 *Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999*

Practice Nurses

Our practice nurses also hold regular surgeries with 15-minute appointments. Please note that not all the nurses can perform all tasks.

Cancellations & DNAs (Did Not Attend)

If you cannot attend an appointment for any reason please let us know in good time in order that we can give the slot to someone else. If you missed your appointment without letting us know, a DNA will go onto your record. If this happens a considerable amount of time you will be removed from a patient list and asked to register with another sugery. Missing appointments wastes a considerable amount of time for all staff and means that patients end up waiting longer than necessary. It also means that your appointment could have been given to another patient. We are a busy practice and appointments fill up quickly, so please show some consideration and inform us if you cannot make you appointment so we can give your slot to someone else.