COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
Our same day care our service is still running.
If you need a Nurse appointment please call the surgery on the day to book the appointment.
Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
Doors at all surgeries are locked and will only be opened for those that have appointments.

NEW TELEPHONE NUMBER 01904 439100

" Trust our family to look after your family "

Appointments

Online via Klinik https://access.klinik.co.uk/contact/york-medical-group or if a vulnerable patient who doesnt think they can submit themselves 01904 439100

Please read our Appointment guide here

Ring the number listed above to book an appointment. You can contact any site to book appointments at any surgery. YSJ Surgery appointments are only for York St John Students

You can also book in person or use the Online Services, Click here form more information. If you are calling from a telephone box please say and we will ring you back. Please also tell us immediately if your call is an emergency

Patients with urgent problems will be seen as soon as possible.
If your condition is non-urgent, you can expect to see a GP within currently three working weeks, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions and you can expect to see one within two working weeks.
Consultations take place throughout the day. Normal surgery appointments are NOW every 14 minutes and are for one person and one problem only; please let the receptionist know if you require a longer appointment.
Patients can be seen at any of our surgeries (ie Acomb, Monkgate) as all our medical records are computerised, so patient information is available to any doctor/nurse at any site.
Please tell us if you want someone to accompany you during an examination, or a private room to discuss any matters.

Appointment Punctuality

Please click here to read our Appointment punctuality(lateness) policy.

Appointment booking times. Changes From June 9th 2021

Klinik

We have listened to patient and staff feedback, to make sure we offer fair and inclusive access to our appointments based on clinical priority.

We are launching our new system using a “total triage” portal called Klinik. You can submit appointment requests online 24 hours a day, 7 days a week but we will only process them during our working hours 8am -6pm Monday to Friday not including Bank Holidays. You can also still call us on the phone or attend our surgeries between 8 am and 6 pm Monday to Friday to access our care, not including bank holidays. Please be aware you could be asked to come down to any of our surgeries at short notice, please make sure you mark what times are unsuitable for you and be aware to factor in travel time.

Triage is the assignment of degrees of the urgency of illnesses to decide the order of treatment of a large number of patients. Prior to the Covid-19 pandemic, we only triaged some urgent/same-day requests. If your situation was deemed non-urgent/routine, you were given the next available appointment or advised to call back another day. We will deal with all urgent submission on the day if submitted before 4pm. Non-urgent requests will be dealt with within 5 working days and we ask you to wait for a response and not submit further requests unless your issue worsens.

Using other Online Services and other methods of contacting us

PLEASE CLICK IMAGE BELOW TO USE KLINIK

Please note if you have an emergency that is life threatening, you will need the Emergency Department – call 999

Practice Nurses

Our practice nurses also hold regular surgeries with 15-minute appointments. Please note that not all nurses can perform all tasks.

Cancellations & DNAs (Did Not Attend)

If you cannot attend an appointment for any reason please let us know in good time in order that we can give the slot to someone else. If you missed your appointment without letting us know, a DNA will go onto your record. If this happens a considerable amount of time you will be removed from a patient list and asked to register with another surgery. Missing appointments waste a considerable amount of time for all staff and means that patients end up waiting longer than necessary. It also means that your appointment could have been given to another patient. We are a busy practice and appointments fill up quickly, so please show some consideration and inform us if you cannot make your appointment so we can give your slot to someone else.