If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.


  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

Your Care Data

The Health & Social Care Information Centre (HSCIC) will shortly begin extracting clinical patient data from GP Practices that can be used by the NHS to improve services offered.  This information along with your date of birth, postcode, NHS number and gender, but NOT your name, will be sent to a secure system where it can be linked with other health information. Patients have a choice to prevent confidential information about them being shared or used for any purpose other than providing their care, except in special circumstances.  For further information please read the patient leaflet NHS England - How information about you helps us to provide better care and FAQs for patients.  If you wish to opt out, please complete and sign the Care Data Opt-Out Form and hand it to reception.

May we also remind you that data is also extracted for the Summary Care Record, further information is available from their website . Please note that Care Data and the Summary Care Record are separate extractions.  If you wish to opt out from the Summary Care Record please complete a separate SCR opt out form.

SCR opt-out-form

Patient Care Data Opt-out-Form

HSCIC Patient FAQs

NHS England care data patient leaflet


Important information about your detailed health records held at this service


We use a secure computerised records system, which allows clinical staff treating you to share information in your record, ensuring the best care can be provided to you.

We are telling you about this, as you have a choice to make.  You can choose to share or not to share your full electronic record with other NHS care services where you are treated and whether we can view records held by those other services.  At any time in the future, you can request that this is changed. As of October 2018, this service has been enhanced giving you even more control over what services can view your records and allowing you as a patient make those decisions. Please read the above leaflets 'Sharing your medical record' and 'Choosing which organisations can view your record' for more information or contact the practice and they will pass you on the appropriate team.

If you choose to make your record shareable, your clinical details will only be viewable by clinical teams who are treating you.  Each clinical team which cares for you now or in the future will ask your permission to view your shared record.  You can also ask for part of your record to be made private - not shareable.  All record accesses are recorded and auditable.

If you choose not to make your records shareable, we will respect your wishes and will do our best to make your care safe and efficient.  However, denying the clinical teams caring for you the ability to access important clinical details could compromise your care.

For further information, please ask at reception or visit the NHS Care Records website at where you may download the NHS Care Record Guarantee.

Please let us know your sharing preferences at the reception.

The Electronic Frailty Index

The electronic frailty index (eFI) is a tool which helps to identify patients who are at a higher risk of needing ongoing support with Medical and Social Care. York Medical Group has started to use the eFI score so you may notice this code appearing in your medical records. As we do not want this to cause undue concern please read the information about the frailty index here.