COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Getting the Right Treatment

If you become unwell or injured, without knowing your local health services, you may unnecessarily call or visit A&E. Unwarranted visits to A&E puts tremendous strain on the doctors, nurses and paramedics. A&E is to be used for emergency and life threatening conditions only. More information on where to get the best treatment for your condition is available here.

Self-care

It is important to keep a well stocked medicine cabinet to treat Minor Illness and injuries such as colds, headaches, cuts and bruises. Being able to self treat minor illnesses will save both yours and the doctor’s time.

Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.

Your Local Pharmacist

Pharmacists offer professional free health advice at any time - you don't need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines.

Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription.  Watch this short video  on how you can get the most out of your local pharmacy

GP Out of Hours Services

For urgent advice and treatment when the surgery is closed, phone the surgery on the usual number and an answer phone message will advise you of an alternative number to dial. A receptionist in the emergency call centre will answer your call. They will:

  • Either arrange for your to speak to a doctor or nurse  
  • Or invite you to attend the centre to be seen by a doctor   
  • Or arrange a home visit if you are too ill to visit the centre

NHS 111 service

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

When to use it:

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • You need medical help fast but it's not a 999 emergency.
  • You think you need to go to A&E or need another NHS urgent care service.
  • You don't know who to call or you don't have a GP to call.
  • You need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

NHS Walk-In Centres/ Urgent Care Centres 

NHS Walk-In Centres and Urgent Care Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including:

  • infection and rashes,
  • fractures and lacerations,
  • emergency contraception and advice,
  • stomach upsets,
  • cuts and bruises, or
  • burns and strains.

NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.

Accident & Emergency (A&E)

Major A&E departments assess and treat patients who have serious injuries or illnesses. A&E and 999 services are for emegency and life threatening conditions only, such as:

  • Loss of consciousness,
  • Pain that is not relieved by simple analgesia,
  • Acute confused state,
  • Persistent, severe chest pain, or
  • Breathing difficulties.

If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union. Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.