COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Klinik Access

 

What is Klinik

 

We have listened to patient and staff feedback, to make sure we offer fair and inclusive access to our appointments based on clinical priority.

We are launching our new system using a “total triage” portal called Klinik. 

Due to extremely high demand York Medical Group has made the decision that Klinik will be open between 6:00am and 6:00pm Monday to Friday.  If you have an urgent issue outside these times please contact 111 or 999, but we will only process them during our working hours 8am -6pm  Monday to Friday not including Bank Holidays. You can also still call us on the phone or attend our surgeries between 8 am and 6 pm Monday to Friday to access our care, not including bank holidays. Please be aware you could be asked to come down to any of our surgeries at short notice, please make sure you mark what times are unsuitable for you and be aware to factor in travel time.

Triage is the assignment of degrees of the urgency of illnesses to decide the order of treatment of a large number of patients. Prior to the Covid-19 pandemic, we only triaged some urgent/same-day requests. If your situation was deemed non-urgent/routine, you were given the next available appointment or advised to call back another day. We will deal with all urgent submission on the day if submitted before 4pm. Non-urgent requests will be dealt with within 5 working days and we ask you to wait for a response and not submit further requests unless your issue worsens.

Using other Online Services and other methods of contacting us

We would ask our patients to still use your current online services to order repeat medication and viewing your online records. This could be via the NHS App or SystmOnline.

If you do not have access to an internet device, you can still phone the surgery or come into one of our open surgeries. The questions you will be asked will be the same as those online. 

How can I make an appointment?

We are aware that recently getting an appointment has often meant a long wait on the phone lines at 8 am for an on the day an appointment or after 10 am for non-urgent issues; this isn’t fair for patients or our call handling staff. We want all patients to have the same opportunity to access our services and be able to prioritise clinical need.

You will be able to use the online form via our website to submit appointment requests for new medical problems or ask for follow-up. As the screenshot below shows, you will be able to ask for nursing appointments, fit notes, medical reports, and much more.

Using the online form will be the quickest and most efficient way for you to tell us about a new medical problem. Please be assured that the online form is not the only way to access our care. You can still call us or come to our surgery and our Patient care co-ordinators will guide you through the process.

If you have a new medical problem...

You will be able to choose if you feel that issue is urgent for contact within 24 hours or routine which can be up to 7 days. The system will take you through a series of questions. The same questions will be asked by our patient care co-ordinators and reception teams if you are unable to get online. Depending on the nature of your main symptom you will be asked some further questions. This will help us direct your request to the right person and make sure urgent problems are highlighted quickly. If the system deems that your symptoms may be a sign of a medical emergency, you may be directed to contact NHS111, 999 or attend the Emergency Department (A&E)

We will have a triaging GP and triage team reviewing new submissions throughout the day and acting on them as appropriate. This may mean they telephone you for more information, arrange a telephone consultation, send you a text, book a face-to-face consultation or schedule a home visit.

If you want to request a follow-up for a previous medical problem...

Use this option if the medical practitioner you saw previously asked you to get back in touch if your symptoms hadn’t improved or resolved. You will be asked to fill in some details and you may want to include information about why you need follow-up, who your last appointment was with, and how long ago it was.

Will I be able to see a GP?

One of our central aims is to prioritise continuity of care. If you have a long-term problem or need routine follow-up with a specific clinician, your query will be reviewed by the Klinik Triage Team and actioned according to clinical need.

Another strength of this new approach is that we have oversight of all daily requests for appointments and this will help make sure your appointment is with an appropriately qualified health professional, this may not be a GP.

We are lucky enough to have a broad multi-disciplinary team including urgent care practitioners, practice nurses, HCAs, advanced nurse practitioners, musculoskeletal practitioners, mental health nurses, social prescribing link workers (see below), advanced care practitioners and clinical pharmacists working at the practice.

Why did we decide to change?

Our population is changing and with it their needs. The traditional “one size fits all” model of general practice is no longer working. Some patients value continuity of care with a known clinician. Others want quick and easy access to healthcare.

Demands on our clinical team have been significant, increasing, and in all honesty unsustainable.  Some of this demand was patient-driven, both appropriate and inappropriate, and some of this demand was generated internally through our appointment system and internal pathways.

We are using technology more and more in our everyday lives; video calling to catch up with our families, online banking apps to transfer money to friends, and ordering the weekly supermarket shop online. We have shared details of Klinik with our patient participation group (PPG) and have incorporated their feedback during the development of the system.

The Klinik tool brings a digital option for patients to quickly and easily input details about their health problems without the need to be on hold for a long period of time or wait for the surgery to open. We are confident that Klinik will be a better system for patients and staff alike.