COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

IMPORTANT INFORMATION FROM YORK MEDICAL GROUP 19th March 2020

  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

Opening Times

Monday 08:00 - 18:00

Tuesday 08:00 - 18:00

Wednesday 08:00 - 18:00

Thursday 08:00 - 18:00

Friday 08:00 - 18:00

Weekend 08:00 - 13:00 at our Water Lane surgery and are pre-booked appointmets only. Telephones are not available at the weekend.

EXTENDED HOURS 

For patients who work full time and find it difficult to make an appointment with the doctor or nurse during normal surgery hours, we have extended our opening hours from 3rd October 2016.

  • Monday – Friday - Early and late appointments from 7:30am – 7:30pm most working days
  • Saturday - Saturday morning appointments will be available from 8.00 am to 1:00pm  

The days of these appointments vary for each site so please contact your regular surgery for more information. These surgeries can be booked in advance.

Please click on your individual surgery listed at the top of the page to find out the specific opening times.

Please note the telephones will not be operational during these extended hours

IMPROVED ACCESS 

EXTRA GP PRACTICE APPOINTMENTS AND CONSULTATIONS ARE AVAILABLE IN THE EVENINGS AND AT WEEKENDS IN YORK AND POCKLINGTON.

Please click here for more information. 


When We Are closed

18:00 - 08:00: Monday to Thursday

18:00 Friday - 08:00 Monday

For urgent advice and treatment when the surgery is closed, phone the surgery on the usual number and an answer phone message will advise you of an alternative number to dial.

A receptionist in the emergency call centre will answer your call. They will either

  • arrange for you to speak to a doctor or nurse
  • invite you to attend the centre to be seen by the doctor
  • arrange a home visit if you are too ill to visit the centre

To ensure that your records are complete, details of out of hours consultations are passed to the practice and are retained in our own medical records system, as well as by the out of hours service

The Walk In Centre/ Urgent Care Centre

The Walk In Centre has recently relocated to the Urgent Care Centre at York Hospital (located in the emergency department). There will be a single reception point where patients will be directed to the urgent care centre or the emergency department depending on their needs. The Urgent Care Centre provides fast and convenient NHS treatment. You can see an experienced nurse for advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains and skin complaints.  It is open seven days a week, from 8.00 am to 6.00 pm and you do not need an appointment. 

NHS 111 service

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Local Pharmacies

Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS 111 when you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.