Opening Times
Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Weekend Closed. Telephones are not available at the weekend.
IMPROVED ACCESS
EXTRA GP PRACTICE APPOINTMENTS AND CONSULTATIONS ARE AVAILABLE IN THE EVENINGS AND AT WEEKENDS IN YORK AND POCKLINGTON.
Please click here for more information.
When We Are closed
18:00 - 08:00: Monday to Thursday
18:00 Friday - 08:00 Monday
For urgent advice and treatment when the surgery is closed, phone the surgery on the usual number, and an answerphone message will advise you of an alternative number to dial.
A receptionist in the emergency call center will answer your call. They will either
- arrange for you to speak to a doctor or nurse
- invite you to attend the center to be seen by the doctor
- arrange a home visit if you are too ill to visit the center
To ensure that your records are complete, details of out of hours consultations are passed to the practice and are retained in our own medical records system, as well as by the out of hours service
The Walk-In Centre/ Urgent Care Centre
The Walk-In Centre has recently relocated to the Urgent Care Centre at York Hospital (located in the emergency department). There will be a single reception point where patients will be directed to the urgent care center or the emergency department depending on their needs. The Urgent Care Centre provides fast and convenient NHS treatment. You can see an experienced nurse for advice, assessment, and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains, and skin complaints. It is open seven days a week, from 8.00 am to 6.00 pm and you do not need an appointment.
NHS 111 service
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Local Pharmacies
Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS 111 when you genuinely cannot wait until the surgery re-opens.
In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.
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