COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

IMPORTANT INFORMATION FROM YORK MEDICAL GROUP 19th March 2020

  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "

Tests and Results Information


    • Blood Tests

      Blood Tests

      A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

      • assess your general state of health
      • confirm the presence of a bacterial or viral infection
      • see how well certain organs, such as the liver and kidneys, are functioning

      A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.

      You can have your blood taken across any of our sites, please see our opening times here. If you have access to our Online Services you can also book blood tests Online.

      You can also go to York Hospital  between 8:00-17:00 Monday—Friday. Asda also offer a blood taking service which runs Monday-Thursday 8:00-16:30 and Friday 8:00-14:30.

      You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

    • Test Results

      Test Results

      When you attend for a test of any kind you will be told how long you should expect to wait for the results. This could be an Ultrasound or an X-ray that you had at the hospital or blood tests which you had at the surgery or Asda. We recommend for blod tests you wait 3-5 working days. You will then need to ring the surgery and find out the results once this time has elapsed.

      Please bear this in mind and try to call the surgery after 14:00. Alternatively you could register for our online services and check your results online. Click here for more information on how to register.

      Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

    • X-Ray

      X-Ray

      An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

      If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

      An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

      You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.